- Unlimited Distance Real-time Tracking: A monthly fee is required. The full USA and all countries worldwide coverage. International SIM card included. A monthly fee of 19.95USD is required. Prepaid long-term plans are also available for $16.60, $13.95, or $9.95 USD. (See more details about the monthly fee at the end of the big paragraph.
- This tracker is very small measuring 1.75" x 1.5" x 0.55" and very light weighing 1.26oz. Comes with a SIM card included and works worldwide. Included attachments are a strong magnet, dog collar water-resistant silicone cover, belt clip, key chain, and a lanyard.
Once we got past the set up, it seems to be doing what i need it to do with pretty good accuracy. This is just my first day of using it so things may change. I am using it as an emergency location device for my husband as he moves around the farm. I only need to check it if he doesn’t respond to a phone call or can’t tell me where he is. He suffered a TBI a couple of years ago and takes medicine for seizures. I just need to find him in an emergency. I tested it today and the accuracy is within 20 feet even when he was in the barn. I need a better way of attaching it to his person. A case that can be slid onto his belt would work the best. He gets too sweaty to wear the lanyard and would lose it out of his pocket. The customer service is the best it could be.
So when I first got this, a series of unfortunate events transpired which led me to write a bad review. The unit I was sent must've been the dud of the bunch, my phone wasn't letting the app open and the monthly fee was higher than what I thought it would be. However, customer service was extremely helpful in making sure they sent a new device at no charge, they helped me set up the app and restarted my subscription to begin when I received the new device. Their customer service went above and beyond to make sure I was happy with their product. I would definitely recommend this device to others, as I believe I just happened to be the one who got the lemon, but it was handled promptly and professionally, and everything was made right. Pet owners should have no problems attaching this to their pet's harness and it's small enough it won't get in the way. And the app is great! Five stars, thank you!
I recommend this device. It was more than I wanted spend and there are options that only cost $5 per month. However, those others are too much a hassle even for the technically inclined like myself. It is very accurate. Unfortunately, I hid my tracker too well and now I cannot find it on my car and the device ran out of battery : (Again it is very easy to use and I received excellent customer service.UPDATE: June 8, 2020Yet another great customer service experience with "Glen" - He handled all my inquiries, needs and even informed me (to which he also signed me up as well), for Tracki's Lifetime Warranty. He informed me that the Lifetime warranty comes with purchasing Tracki through - they will replace the device if lost/stolen or ceases to function- and Tracki has already replaced the first device I purchased (it got lost, or I hid it so well I couldn't find it and the battery died, lol!Thanks again Glen for excellent customer service!!**And a note for potential buyers: Im cheap, or try to be. Im very technical inclined and I have used an array of other similar devices; that said, this product is worth the money, It works great, it's very easy to navigate the application and the device itself seems to durable and hopefully it can handle a Los Angeles summer inside my motorcycle. I will add another update by the end of summer 2020 about it's resiliency to Southern California summer heat. (I hope it goes without saying that I will obviously try to keep the device as cool as possible in anyway I can.)
I bought this device from and had some technical support issues but I called and spoke to the customer service representative, Jared and the issue was resolved in less than a minute. I would recommend this device and would buy it again. It functions like or better than the higher priced items. The customer service was remarkable and the product is accurate to less than a foot. It also calculates the speed and distance and the number of times the car is moved. The customer service was remarkable and makes the product shine. If you are looking for a GPS device, look no further. This device even works on our pure bred dog and is functional even in the car or attached to our tracking needs for our dog. It is unusual to find a company that has such a fantastic device and also have the customer service that was delivered by Jared, Customer Service Representative. It is a tremendous product and I will buy it again when needed if we add a car or another pure bred dog that we need to track or even an elderly relative that suffers from wandering syndrome. Contact me if you have any questions or concerns. It is remarkably function and the customer service is the best. Tommy Arnn
I got the Tracki for my son. I was super skeptical on how this would work, and if updates would be user friendly and accurate. But, I was really impressed with the frequent updates and accuracy. I also really like the feature where you can see when the device stops, and for how long it stopped for.Unfortunately, my Tracki device stopped working correctly after about a week, -but- I called customer service and they are incredibly helpful. I spoke with their service tech, Zandra, and she promptly worked through the troubleshooting methods and then offered to send a replacement out asap. The fact that they're on top of things and ready to resolve any issues definitely makes me feel good about this specific brand (as well as making me feel more value in the monthly sub).One other thing to note is that if you do get the basic device and want frequent updates every few minutes, you're looking at charging it every 1-2 days. I ended up purchasing the waterproof case add-on with extended battery (haven't received it in the mail yet to try it out, but I'll update when I get a good feel for it's performance).Overall, I'd rate the device and customer service at 5 stars.